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Returns, Refunds, and Exchanges

At Sweatshield Undershirt we want our customers to be completely satisfied and we have total confidence in our product.

If you are not completely satisfied with your purchase, you can return your order for a 100% refund or an exchange, as long as no more than one shirt of the same type has been worn. You can return your purchase for up to 30 days from the purchase date.

The 100% guarantee does not apply to goods purchased during a sale or to goods that have been previously exchanged. 

Returns Process

Requesting an RMA

To return a product, you must first request a Return Merchandise Authorization number. Please send your order number (on your email receipt) and your reason for return or exchange on our Contact Us page, or to support@sweatshieldundershirt.com.au with "Return" in the Subject Line. 

Any returns without an RMA will not be refunded.

Packing and Shipping

Once you receive your RMA number, generally within two days, please securely pack your shirts. We are not responsible for items damaged in transit back to us. Please include either the return email or the order packing slip with the RMA number written on it.

After you've received your RMA and packaged your items, please send them to

Sweatshield Undershirts
National Products Fulfilment
6 Ross Place
Wetherill Park NSW 2164

Please note that we do not pay for return shipping fees, and you are responsible for tracking any returns back to us.

 

Refund/Exchange Policy

Single Item Purchase

We'll refund 100% of your money for any single item purchase within 30 days, even if the item has been worn. 

If you liked the item but the size is wrong, return it to us within 30 days and we'll send you a replacement at no extra charge.

Multiple Item Purchase

Please try one item first as your test case. If you are not completely satisfied then return all of the items to us for a 100% refund or exchange.

In the case that more than one of the items of the same type have been worn, we will be unable to process any refund or exchange.

We cannot process partial refunds or partial exchanges on 5 packs.

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